Privacy policy

Introduction

The Serene Moments (TSM) is a brand owned by The Serene Moments Private Limited. TSM respects your privacy and is glad to have you visit our site. Our privacy policy has been designed to clearly show you what information is collected, and how it is used, so you can be confident while using our site and see our commitment to protecting your privacy.

This Privacy Policy is applicable to www.theserenemoments.com and all its pages, but not to any third-party links that you might access through the site. In case of any changes to the Privacy Policy, all changes will be posted here, and we encourage all users to frequently visit the Privacy Policy section to stay updated. Any changes posted here are effective immediately.
By using this site, you accept the terms laid out in this Privacy Policy – if you do not agree with any of these terms, please do not use this site.

Information Collection

As part of your interaction with our website, certain information is collected and used. These are listed below:

1. Anonymous Traffic Data:
Anonymous traffic data is automatically collected, such as IP addresses, types of computers, types of web browsers, visit duration, number of clicks, etc. This data does not identify you but helps us customize our website and continually improve your experience.

2. Personal Data:
Personal data is collected when provided by you for using services such as placing orders. These data consist of names, email addresses, shipping addresses, and phone numbers. This DOES NOT include any financial data such as credit card numbers – those are taken directly by our secure third-party payment provider, and we neither see, capture, nor retain any of your financial data.

3. Cookies:
Cookies are small pieces of information exchanged between your computer and the website that help us customize our site and make it more relevant. Cookies can be session cookies (which expire once you close the browser) or persistent cookies (which expire only when deleted through browser cleanup). Cookies cannot collect personal information.

4. Interaction Data:
This includes any reviews you post on the website or any communication with us, for example, feedback, queries, or complaints. This information is stored on our servers so we can communicate effectively with you, and in some cases, it may be publicly displayed (such as reviews and testimonials). No sensitive information is shared with the public.

Information Usage

Information collected from you is used for specific purposes, such as:

  • Site Customization: Anonymous traffic data and cookies are used to customize and optimize our site.

  • Communication: Personal and interaction data help us communicate with you better — to answer any query or complaint, to publicly share your review or testimonial, or to send you newsletters. This data IS NOT sold to any third party for marketing purposes.

  • Financial Data: Financial data is NOT collected by us but is used by our secure third-party payment provider to process your transaction.

  • Shipping: Your shipping data is shared with our logistics partners to ensure delivery.

  • Legal or Fraud Prevention: Your data may be shared with law enforcement agencies or other companies we engage for fraud prevention and investigation, if required — for example, to comply with a court order, protect our property or brand name, or enforce our terms of use.

Information Security

We take the security of your personal information seriously and work hard to keep all such data secure. Information is shared only in the cases mentioned above, and even our employees who have access to this information are required to keep it secure and confidential, treating it with the same integrity as we do.

If you have any concerns or queries about the privacy of your information or the security of the site, please reach out to us using the “Contact Us” section on the website.

Financial Transactions and Details

All financial transactions on our site are processed through a secure third-party provider specializing in payment processing. We have partnered with such providers to ensure your transactions are handled with the highest levels of security and confidentiality while offering you multiple payment options.
We do not collect or store any of your financial data.

We also use Secure Socket Layer (SSL) encryption technology on our website — the industry-standard technology for authentication and encryption that keeps transmitted information secure. To use SSL, you must have an SSL-compatible browser such as Chrome, Firefox, Edge, or Safari.

If you are not comfortable sharing your financial details online, you may use the Cash on Delivery (CoD) option (where available) or place your order by calling us.

User Password Security and Account Information

When you create an account with us, you will set a password to secure your account. We recommend using a strong password — one that includes a mix of uppercase and lowercase letters, numbers, and special characters (such as “!” or “?”).
Passwords that can be easily guessed are not recommended.

You are responsible for keeping your password secure and confidential, and for all activities that occur under your account.

If you believe there has been a breach of security regarding your password or account, please contact us immediately through the Contact Us section of the website.

By using this website, you acknowledge that The Serene Moments (TSM) is not responsible for activities conducted through your account, interception of information sent over the internet, or disclosures of your account password.